Privacy Policy

We're committed to protecting your privacy and being clear about how GrowVia collects, uses, and safeguards your personal information.

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Transparent data useSecure handlingYour privacy rights

Data protected

Clear, secure handling

Privacy first

Consent

Security

Control

Policy updated

2026

01Overview

Privacy Policy

Growvia (Company, we, our, us) operates a digital platform that enables businesses such as hotels, apparel stores, food chains, and retail outlets (Users, Merchants, you, your) to manage customer loyalty programs, run multi-store campaigns, and integrate social media activities.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (Platform or Services).

By accessing or using Growvia, you agree to the practices described in this Privacy Policy.

02Collection

Information We Collect

We collect information you provide directly, technical information collected automatically, and information from connected third-party integrations.

Information You Provide Directly

Business name, contact person, and job title.

Email address and phone number.

Store locations and GST information, if applicable.

Social media accounts connected to Growvia.

Customer data uploaded into loyalty programs, including names, phone numbers, points, and visit history.

Reward campaign details and promotional content.

Feedback, support tickets, and inquiry forms.

Automatically Collected Information

IP address.

Device details such as model, operating system, and browser type.

Usage analytics.

Clickstream data, including pages visited and actions taken.

Cookies and tracking identifiers.

Information from Third-Party Integrations

Social media APIs such as Meta and Instagram.

Campaign metrics such as likes, comments, shares, and reach.

Content you publish through Growvia.

Permissions you grant to these platforms.

You may revoke access at any time through the third-party provider.

03Purpose

How We Use Your Information

We use your data to deliver Growvia services, improve the platform, protect accounts, meet compliance needs, and communicate with you.

Service Delivery

Create and manage your Growvia account.

Enable loyalty program operations.

Process reward points, customer entries, and store-level analytics.

Facilitate campaign creation and multi-store management.

Enable social media posting and scheduling.

Platform Improvement

Enhance performance, product quality, and user experience.

Conduct analytics and reporting.

Fix bugs and improve system security.

Security & Compliance

Authenticate user access.

Prevent fraud and misuse.

Comply with Indian laws, the DPDP Act 2023, and global privacy regulations.

Communication

Send service-related alerts.

Share updates, newsletters, and product enhancements.

Send account notifications.

Send billing and payment notifications.

You may opt out of non-essential communication anytime.

04Trust

Sharing & Disclosure of Information

We do not sell or rent your data. We may share information only with trusted parties or where access is required for account operations, legal compliance, or merchant-controlled customer data processing.

Service Providers

Cloud hosting providers.

SMS gateways and email delivery partners.

Payment processors.

Social media API partners.

These parties use data solely as per contract.

Legal Compliance

Comply with courts or government authorities.

Prevent fraud, misuse, or harm.

Enforce our Terms of Use.

Multi-Location Business Accounts

Store-level employees may access data assigned to them.

Owners and admins have access to all store data.

Customer Data (Your End Users)

Growvia acts as a data processor for the customer or visitor data you upload.

You remain the data owner or controller.

We process data securely on your behalf.

Customer data is never used for advertising or sold to third parties.

You can request export or deletion anytime.

05Lifecycle

Data Retention

We retain information only for as long as necessary for active accounts, customer loyalty operations, security, analytics, and disaster recovery.

Account data is retained until your account is active.

Customer loyalty data is retained until you delete or export it.

Logs and analytics are retained as per internal security policy.

Backup copies are stored securely for disaster recovery.

06Protection

Data Security

We implement industry-standard security measures to help protect information across the Growvia platform.

SSL encryption.

Firewall and intrusion monitoring.

Role-based access control (RBAC).

Data encryption at rest for sensitive fields.

Regular audits and vulnerability assessments.

No system is 100% secure. Users must maintain strong passwords and safeguard login credentials.

07Control

Your Rights

Depending on applicable laws, including the DPDP Act 2023 and GDPR principles, you may have privacy rights over your information.

Access your data.

Correct or update information.

Delete your data or account.

Export your customer data.

Withdraw consent for communications.

Request restriction of processing.

To exercise rights, contact us at growviasocial@gmail.com.

08Tracking

Cookies & Tracking Technologies

Growvia uses cookies and tracking technologies to support sessions, performance, analytics, and personalized experiences.

Maintain login sessions.

Improve page performance.

Analyze usage patterns.

Personalize experience.

You may disable cookies, but certain features may not function properly.

09External Sites

Third-Party Links

Growvia may contain links to third-party websites. We are not responsible for those external services or how they handle your data.

Their content.

Their privacy practices.

Any data you share with them.

10Safety

Children's Privacy

Growvia is not intended for individuals under the age of 18.

We do not knowingly collect data from minors.

11Updates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be reflected with a revised 'Last Updated' date.

Your continued use of the Platform indicates acceptance of the updated terms.

12Questions

Contact Us

Contact Growvia for privacy questions, requests, or concerns.

Phone: +91 88669-89930.

Email: connect@growvia.social.

Address: Sahaj Icon, 314-322, near Prime Arcade, Honey Park, Adajan Gam, Adajan, Surat, Gujarat 395009.

Need privacy help?

For questions about this policy or your data, contact Growvia and our team will help with the next step.

connect@growvia.social

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